CONTRIBUTIONS TO THE IMPROVEMENT OF THE QUALITY OF THE NONCONVENTIONAL PROCESSES WITHIN THE NATIONAL INFORMATION SYSTEM OF SIGNALING IN THE CONTEXT OF ROMANIA'S ACCESSION TO THE SCHENGEN AREA

Abstract

The scientific work aims to present the role of the National Signaling Information System within the cooperation in the Schengen Area from the perspective of security risks. We believe that the implementation of a quality management system within the National Signaling Information System would have a positive impact on the quality of services, of the management of the organization which, in fact, influences the quality of the other processes of the organization. We have come to the conclusion that, basically, the simple fact that the manager takes responsibility for the implementation of the system is not enough, but neither is it expected that the manager will "move" to the quality department. The basic idea is that the top manager must express his reasoned point of view to make it obvious to all employees that he is using the quality management system to validate his decisions and to identify areas for improvement in the level of all services and compartments. From the research carried out by the authors up to this point, we have not identified a quality management system within the National Signaling Information System. Completing the process of Romania's accession to the Schengen Area as soon as possible appears as a necessity to ensure more security for European citizens. The biggest responsibility of the manager of the organization that coordinates and manages this IT system is to identify innovative approaches to face the moment of Romania's acceptance into the Schengen Area. The research carried out by the authors in this direction is explained and detailed in this scientific paper.